Insights into events shaping up the future of technology
Ronald Gruia

Besides authoring this blog, Ronald is a Senior Strategic Analyst with Frost & Sullivan. Comments are open and unmoderated, although obscene or abusive remarks may be deleted. Opinions expressed by Ronald are his own and do not necessarily reflect the views of his employer.

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View Article  Daichendt Denies Bizarre Story

When a friend from Nortel sent me James Bagnell's story earlier this month detailing the strange circumstances in which Gary Daichendt was let go, it did sound a bit too bizarre for the average reader to believe in (note: the story originally appeared on the Canada.com portal that belongs to the Asper family of newspapers, including the National Post, Ottawa Citizen, Calgary Herald and the Montreal Gazette, however, it is no longer available; that piece claimed that Daichendt pulled a "mission-from-God power play" stunt that did not go very well with the Nortel Board).  But James Bagnell is a bona-fide reporter, earning the acclaim not only from readers but also other fellow colleagues.  So the issue is - did Bagnell's source deliberately feed him with an "embellished" version of what truly happened?  Or was it in fact a true story? 

Either way, one knew that Daichendt would categorically deny the Ottawa Citizen story and give his own account of how he resigned from his post.  And he has done so - in an interview with Globe and Mail reporter Gordon Pitts.  Not surprisingly, Daichendt flatly denied the original story, claiming that the allegation is "so false, it isn't even close".  Interestingly enough, he did acknowledge the fact that he did tell five or six people at Nortel that he and his wife had prayed for guidance before he offered his resignation.  But he said that the comment was part of a broader conversation about prayer involving the other people. "I prayed with my wife; that's a true statement because I am a man of faith."

While we will never really know 100% what truly transpired on that day, one reality is becoming increasingly clear (as per my original post on this story): what works for Cisco may not necessarily work for Nortel.  Mr. Daichendt might have ruffled a few feathers internally by making it public that he was hired to eventually be the next CEO (when the more politically astute thing to do would have been to remain quiet, even if this information was leaked to the press).  The only question is: by proposing a plan that was too radical (given the level of changes, and the suggested timeline, which really was very aggressive according to what I heard), was he really trying to find an excuse to leave?

View Article  Nortel Wins BT Deal

Nortel might have not been on the list of the big winners of the 21CN RFP, but that does not mean the vendor was completely shut down from earning some other tenders at BT.  Late last year, Nortel won a deal to upgrade the BT Retail Customer Contact Center infrastructure (a US$ 5 million deal to bring 10,000 agents up-to-date with IP-enabled contact center technology, which will make them more productive compared to legacy ACD technology).  Then, in June, Nortel won another tender (valued at US$ 42 million) to be the main supplier to deploy a nationwide communications network that will be used to provide secure managed voice and data services to the UK Ministry of Defence (MOD) and British Armed Forces.

Then, today came the news that BT placed an open-ended order for the Nortel CS 2000 softswitch, enabling the British carrier to provide hosted IP telephony services to large enterprises.  While the value of this IP Centrex win was not disclosed, it does open the door for more future deals (e.g. IP VPNs, security).  The CS 2000 already counts with a long list of customers, including Cable & Wireless (UK), Timico (UK), Sprint and Hong Kong Broadband.

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